Claims Handler
Customer contact, case management and liability assessment. Alongside this role, I built an internal information hub and was selected to lead an AI-first workteam.
Professional profile & CV
Amor Hailand.
A creative background and an entrepreneurial mindset, with experience in customer service, claims handling, design and process improvement.
The Netherlands · ah@defineamor.com
Work experience
Creative projects & communication
Experience with digital and print assets, visual identities, websites and content. During my internship at The Walt Disney Company Benelux, I supported PR, content and brand activities.
Entrepreneurship
Define Your Year
Developing a 2027 year planner in physical and digital formats. Working on the brand, online store, production preparation, sales channels and operational processes.
Define Dutch
Built a language-coaching concept for international students, with a focus on speaking. Developed the brand, learning materials, and tutor and scheduling processes.
Education
Creative Business
Including an exchange minor in South Korea.